Faq Help Center

Find answers to the questions we receive most often. If you don’t see the information you’re looking for, feel free to contact our support team.

General Questions

GradHonor specializes in professionally designed replacement diplomas, replacement transcripts, academic certificates, and other commemorative academic documents. Our products are intended for lawful personal use, display, keepsakes, gifts, and entertainment purposes.

No. Our products are custom-made commemorative and replacement documents. They are not issued, endorsed, or certified by any school, university, or educational institution.

No. GradHonor is an independent design and printing company and is not affiliated with any college, university, registrar’s office, or government agency.

Yes. If you’ve lost or damaged your original diploma, we can create a high-quality replacement based on the information you provide.

Yes. We offer professionally designed replacement transcripts for display, personal reference, commemorative collections, and other lawful non-official purposes.

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Ordering

Depending on your order, you may need to provide:

  • School name
  • Student name
  • Degree or program
  • Graduation date
  • Honors (optional)
  • Signatures (if requested)
  • Additional customization details

Absolutely. Uploading a photo or scan of your original document helps us reproduce the layout, typography, spacing, and formatting more accurately.

Yes. Most products can be customized, including:

  • Names
  • Dates
  • Majors
  • Degrees
  • GPA
  • Honors
  • Fonts
  • Paper options
  • Seals
  • Signatures
  • Layout adjustments

Yes. Whenever applicable, we provide a digital proof for your review before final production to ensure everything is accurate.

Yes. If production has not yet begun, changes can usually be made at no additional cost. Once production starts, additional fees may apply depending on the complexity of the revisions.

Production & Shipping

Most orders are completed within 1–3 business days, depending on customization requirements.

Rush production may be available for select products.

Yes. Many products are available as high-resolution PDF files in addition to printed versions.

We ship to most countries worldwide.

Shipping options and delivery times vary depending on your location.

Orders are packaged discreetly to protect your privacy.

No product descriptions appear on the outside of the package.

Yes.

Tracking information is sent once your order has been shipped.

Legal & Responsible Use

Our products are intended for:

  • Commemorative purposes
  • Personal display
  • Replacement keepsakes
  • Home or office decoration
  • Gifts
  • Film and theater props
  • Photography
  • Personal collections

No. Our products must never be used to misrepresent educational qualifications or obtain employment, admission, licensing, government benefits, or any other official advantage.

No. GradHonor does not maintain student records and cannot verify degrees, diplomas, or transcripts.

No. GradHonor is not an educational institution and does not award degrees, certifications, or academic credentials.

Our customer support team is happy to help.

Please visit our Contact Us page, and we’ll respond as quickly as possible.

Product Quality

We use premium-quality specialty papers selected to provide an authentic and professional appearance.

Many products offer optional embossed or raised seals to enhance realism and presentation.

Availability depends on the document design.

In many cases, yes.

Providing a clear image of your original diploma greatly improves design accuracy.

Yes.

We use professional high-resolution printing equipment to reproduce colors, borders, seals, and decorative elements with excellent clarity.

Returns & Support

Orders may be canceled before production begins.

Once production has started, cancellation may not be possible because each item is custom-made.

Please contact us within 7 days of delivery and include photos of the damage. We’ll work with you to resolve the issue promptly.

If the error was made by GradHonor, we will correct and replace the item.

If incorrect information was submitted during checkout, additional charges may apply.

Because every order is customized, refunds are handled according to our Refund Policy.

Please review our policy before placing your order.

Payment

Yes.

All transactions are processed through encrypted, secure payment gateways.

We accept major credit cards and other secure payment methods displayed during checkout.

Absolutely.

Your personal information is handled according to our Privacy Policy and is never sold to third parties.